1. Unused submission credits
You may request a refund for unused submission credits within 30 days after purchase by emailing info@fireboardpro.com. Credits never expire if you keep them, but the 30-day window applies if you want a monetary refund.
A credit is used when it is applied to a written, audio, or video submission or to a LIVE Recording session. Delivered reviews are non-refundable because the coaching service has been performed.
2. Partial refunds for packs
If some credits from a pack remain unused and you request a refund within 30 days, we refund the unused portion pro rata based on the price paid for that pack. The refundable portion is the pack price divided by the number of credits in the pack, multiplied by the number of eligible unused credits. Credits represented by that refund are removed from the account; a smaller goodwill adjustment that does not equal a whole paid credit does not remove one.
3. Reviews and the 24-hour promise
Reviews are promised within 24 hours after submission. If we miss that window, we add one regular submission credit when the deadline is detected in your account or when the review is returned. This is a credit return, not an automatic cash refund, and the original review may still be completed. You may use the returned credit for another eligible submission.
4. Unfinished LIVE Recordings
If a one-take LIVE Recording remains unfinished without an uploaded recording, the service restores its credit after the 45-minute recovery window when you next open your dashboard or LIVE Recording. This applies whether the interruption came from the browser, device, network, or leaving the flow. If restoration is not detected, email us with the approximate date and time.
The revealed scenario remains in your served-question history even when the credit is restored, so a later session may use a different scenario.
5. Private Zoom coaching
After you request a booking, a coach confirms the appointment time. You may reschedule by giving at least 24 hours' notice. A member no-show or cancellation with less than 24 hours' notice forfeits the session and is not refundable. If the coach cancels, you may choose a full refund to the original payment method or a rebooked session.
6. Revision purchases
A revision purchase is locked to the returned submission for which it was bought. An unused revision may be refunded within 30 days under the same request process, but it cannot be transferred to a new answer or another returned submission. Once the revision is submitted and reviewed, it is non-refundable.
7. How to request a refund or reschedule
Email info@fireboardpro.com from the address on your FireBoard Pro account. Include the product, purchase date, and a short explanation of the request. For a Zoom reschedule, include the confirmed appointment and several replacement times.
Approved cash refunds are issued through Stripe to the original payment method. Your bank or card issuer controls how long the credit takes to appear. FireBoard Pro never needs your full card number to process a refund.
8. Other rights
This policy is part of the Terms of Service. Nothing in it limits refund, cancellation, or consumer rights that cannot be waived under applicable law.